SmartSource Rentals

Technical Service Representative

US-CA-S. San Francisco
# of Openings
Job Status
Regular Full-Time


Technical Service Representative – San Francisco, CA 


As a leader in a billion dollar thriving industry, we offer a vast array of audio visual and technology solutions in locations across the country. We serve a wide range of industries and customers from small to large, including Fortune 500 companies, financial institutions, accounting, legal, and consulting firms, hotels, high tech companies, associations and government agencies.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with a leading industry company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today. 




As a TSR with SmartSource, your primary responsibility will be the preparation, imaging, validation, testing and quality assurance of equipment on client orders. You will be called on for field service and support as needed. You will assist with receiving, shipping and general upkeep of warehouse stock. Paid overtime in evenings and some weekends can be expected. Some travel is required.


  • Serve as the technical lead for the branch. 
  • Review and verify technical requirements for client orders; pull equipment from stock; prep, test and stage for fulfillment.
  • Prepare and image computers using Ghost imaging software for client orders.
  • Manage and keep the servers in working order and up to date.
  • Create / store client images in a systematic manner.
  • Keep lab cleaned and organized daily.
  • Field technical service calls from peers and clients.
  • Dispatch and return orders in company operating system.
  • Ship and receive intercompany transfers of equipment for order fulfillment.
  • Other duties as required.


  • A strong IT background including computers, printers, copiers; networking and imaging (Ghost).
  • Proficient in configuring and troubleshooting hardware. Networking experience and A+ certification preferred.
  • Familiar with Mac products and Deploy Studio for imaging Mac products including iPads, iMacs, MacPro Towers, MacBooks, and MacMinis.
  • Familiarity with Linux is preferred.
  • Highly detail-oriented, well-organized, meticulous and accurate. Must have excellent communication skills.
  • Live event experience and familiarity with basic AV gear is a plus.
  • Typical schedule includes some work in the evenings and on the weekends. Some overnight travel is required.
  • Requires loading/unloading of company vehicles for transport of AV and computer gear to and from events.
  • Requires a valid driver’s license and the ability to drive 16’ and 24’ trucks.


For more information about SmartSource Computer & AV Rentals and to apply online, please visit our web site at


SmartSource provides equal employment opportunities to all employees and applicants without regard to age, race, creed, religion, color, national origin, sex, pregnancy, disability, veteran status, marital status, sexual orientation or gender identity, or any other protected status in accordance with applicable federal, state and local laws.


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