SmartSource Rentals

Technical Service Representative

US-TX-Carrollton
ID
2017-1228
# of Openings
1
Category
Operations
Job Status
Regular Full-Time

Overview

Technical Service Representative – Carrollton, TX 

 

As a leader in a billion dollar thriving industry, we offer a vast array of audio visual and technology solutions in locations across the country. We serve a wide range of industries and customers from small to large, including Fortune 500 companies, financial institutions, accounting, legal, and consulting firms, hotels, high tech companies, associations and government agencies.


SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment.  Most importantly, you will be provided the support and environment to excel and succeed with a leading industry company.  If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today. 

 

Summary:

 

As a Technical Service Representative with SmartSource, your primary responsibility will be the preparation, imaging, validation, testing and quality assurance of equipment on client orders. You will be called on for field service and support as needed.  You will assist with receiving, shipping, and general upkeep of warehouse stock.  Paid overtime in evenings and some weekends should be expected.  Some travel is required.

Responsibilities

  • Act as the technical lead for the branch. 
  • Review order requirements; pull equipment from stock; prep, test and stage for fulfillment.
  • Prepare and image computers using Ghost imaging software for client orders.
  • Dispatch and return orders in company operating system.
  • Ship and receive inter-company transfers of equipment for order fulfillment.

Qualifications

  • A strong IT background including computers, printers, copiers; networking and imaging (Ghost) of such equipment.
  • Proficient in configuring and troubleshooting hardware, have a “can-do" attitude and strong customer service and communication skills.
  • Networking experience and A+ certification is preferred, but not required.
  • Highly detail-oriented, well-organized, meticulous and accurate; ability to think and work independently, and meet deadlines.
  • Effective communication and people interaction skills. This position interacts directly with our customers.
  • A desire to continually improve personal and branch operational performance.
  • Live event experience and familiarity with basic AV gear is a plus.
  • Requires loading/unloading of company vehicles for transport of AV and computer gear to and from events.
  • Requires a valid driver’s license.

 

 

 

 For more information about SmartSource Computer & AV Rentals and to apply online, please visit our web site at www.smartsourcerentals.com.

 

 

SmartSource provides equal employment opportunities to all employees and applicants without regard to age, race, creed, religion, color, national origin, sex, pregnancy, disability, veteran status, marital status, sexual orientation or gender identity, or any other protected status in accordance with applicable federal, state and local laws.

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